Contact Us

At VELVET MOLLY, we’re here to make your shopping experience smooth, easy, and enjoyable ✨

If you have any questions about your order, products, or anything else, feel free to reach out — we’re always happy to help.

Customer Support

📧 Email: hello@velvetmolly.com

⏰ Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

Response Time

We aim to respond to all inquiries within 24–48 business hours.

Please note:

  • Response times may be slightly longer during peak periods or holidays
  • Sending multiple emails may delay our response time

Order Inquiries

For faster assistance, please include:

  • Your Order Number
  • A brief description of your issue

Our support team will review your request and get back to you as soon as possible.

Business Address

📍 444 Brickell Ave, Suite 610
Miami, FL 33131
United States

(This is not a return address. Please contact us before sending any items back.)

We’re Here for You

Your satisfaction is our priority.
Don’t hesitate to contact us — we’re always here to support you 💛

✨ Thank you for choosing VELVET MOLLY